1) A run stopped before it finished
- Open the receipt to see which step it stopped on
- Check whether it is waiting for your approval
- If the website changed, show Tensor the step again
2) A forwarded email did not become a request
Requests start from an email forwarded to Tensor, including the notification emails your website form sends. Check that the forward was sent, then look for the request in the app.
3) The result was not what you expected
- Open the receipt and find the step that went wrong
- Show Tensor that step again, or change the description
- Roll back to an earlier version if a recent change caused it
4) Need help?
If you are stuck, contact us and we will help you get live.