Terms of Service | Tensor Autonomous

Company: Tensor Autonomous LLC, a Wyoming limited liability company ("Company," "we," "us," "our")
Website: tensorautonomous.com
Contact: support@tensorautonomous.com

In short. Tensor does work you hand to it and asks before it writes or sends anything, unless you set limits it may work within. You are responsible for your approvals, your limits, and the accounts and websites you let Tensor work in. AI can be wrong, so review approvals and receipts. What Tensor builds and learns while doing your work (its automations, memory and improvements) works only inside Tensor and stays with us. Plans are monthly, and you can ask for your first month's fee back. Disputes go to individual arbitration unless you opt out. This summary is not a substitute for the Terms below.

1. Agreeing to these Terms

These Terms of Service ("Terms") govern your access to and use of our websites, applications, dashboards, APIs, and related services (the "Services"). By accessing or using the Services, you agree to these Terms.

If you use the Services for an organization, you represent and warrant that you have authority to bind it, and "you" means that organization.

2. Definitions

"Account" means the account you create to use the Services.
"Customer Content" means content you or your end users submit to the Services, including emails, requests, documents, prompts, messages, contact details, content in the accounts and websites you connect or show us, and other information processed through the Services.
"Service Data" means operational and performance data the Services generate, such as logs, diagnostics, metadata, usage, quality metrics, and aggregated analytics.
"Output" means the results of work the Services do for you, such as replies, summaries, extracted details, and records written in your accounts. Output does not include Tensor Materials.
"Tensor Materials" means everything the Services build, learn or keep about how work is done, other than Customer Content, including: automations and the programs, methods, steps, settings and versions behind them; business memory, automation notes, suggestions, approval rules and their records; optimizations, templates, instructions, prompts and know-how; and anything derived from any of them.
"Third-Party Services" means outside services the Services connect to or use, such as the accounts and websites you connect, payment processors, AI providers, hosting and database providers, and analytics tools.

3. Eligibility and your Account

You must be at least 18 years old (or the age of majority where you live). You agree to give accurate information and keep it current. You are responsible for all activity under your Account, including keeping credentials and API keys confidential.

4. What the Services are

Tensor Autonomous turns requests into finished work. You set up an "automation" (work you hand to Tensor) by describing it in plain words or by showing it once in your own browser. Each piece of work it does, start to end, is a "request." You can also start from our Library of ready-made automations.

Work arrives by email (including emails you forward and notification emails from your website forms) or as a request typed in the app. Tensor does the work in the email, calendar and spreadsheet accounts you connect, and on websites you have shown it, which it operates in a browser run by us on your behalf.

The Services do not provide telephone or emergency calling, and are not designed for life-critical use.

Our public live demo runs on our own sample data. Please do not enter personal information into it.

5. Automations, approvals and limits

Tensor asks you before it writes or sends anything, unless you set limits it may work within. Inside those limits, Tensor may act without asking each time.

You are responsible for how each automation is set up (including one taken from the Library), every approval you or your users give, the limits you set, what Tensor does within those approvals and limits, your integrations, and any actions taken through the work you have set up.

Each automation keeps versions and can be rolled back. Rolling back changes how future requests run. It does not undo work already done in your accounts or on websites.

6. Connected accounts and websites you show Tensor

When you connect an account or show Tensor a website, you confirm that:

you are allowed to use that account or website, and to use it in this way, including under its own terms; and
you are allowed to let Tensor read, write and act there on your behalf.

Those accounts and websites are Third-Party Services with their own terms and policies. You can disconnect an account at any time.

7. Your legal responsibilities

You are responsible for your use of the Services and for making sure your end users' use complies with all applicable laws, regulations and industry requirements, including:

advertising, marketing and email communications laws, including consent and opt-out requirements; and
privacy, security and consumer protection laws that apply to your business.

You represent and warrant that you have obtained, and will obtain, all rights, permissions and consents needed to provide Customer Content to the Services and to allow us to process it as these Terms describe.

8. Acceptable use

You agree not to, and not to allow anyone else to, use the Services to:

violate any law or regulation, or infringe others' rights;
transmit malware, exploit vulnerabilities, or attempt unauthorized access;
interfere with or disrupt the Services, including load testing or stress testing without our written permission;
harvest data from the Services by scraping, crawling or bulk downloading, except through approved APIs and within rate limits;
misrepresent that an automated agent is a human, where disclosure is required by law or regulation; or
generate or facilitate illegal, harmful or abusive content or conduct.

You also may not use, or permit others to use, the Services, Tensor Materials, Customer Content processed through the Services, Service Data or Output to:

train, fine-tune, benchmark, evaluate or improve any machine learning or AI model (including internal models), except to the extent you are using the Services solely for their intended business purpose;
build or improve a product or service that competes with the Services or with the AI providers we use, or create datasets intended to replicate or compete with either; or
extract or compile receipts, logs or Output at scale to create training corpora or similar datasets.

You may not get around technical limits intended to prevent these uses. We may suspend or terminate access for violations.

9. AI and Output

The Services use AI models from third-party providers to read requests and do the work. Output may be incorrect, incomplete or inappropriate in some circumstances. Review what Tensor asks you to approve, and check receipts.

You may use Output for your internal business purposes and to provide services to your end users. You are responsible for verifying Output before relying on it, including for compliance, legal, medical, financial or safety-critical decisions. The Services do not provide professional advice.

10. Plans, credits and extra credits

Plans. Starter is $149 a month and includes 300 credits a month. Operator is $399 a month and includes 1,200. Operations Team is $999 a month and includes 4,000. Enterprise is by agreement. Pricing, included usage and add-ons described at purchase, in the app or on our pricing pages are part of these Terms.

What counts. A credit pays for one finished run (one time an automation does its work). Building an automation, repairs, and runs that fail, stop, are declined or find nothing to do are not charged.

Extra credits. You can buy extra credits at $0.40 each on Starter, $0.30 on Operator and $0.20 on Operations Team, with a minimum of 25. Each purchase of extra credits is valid for 90 days. Monthly credits reset each billing month. When your credits run out, work waits until you buy extra credits or your monthly credits reset.

Limits. We may enforce usage limits (such as credits, storage, concurrency and rate limits) and block or restrict usage when limits are reached.

Billing. Subscriptions are billed monthly by card, starting at checkout. Your plan renews automatically each month until you cancel. You can cancel anytime in Billing; it takes effect at the end of the paid period. Payments are processed by a third-party payment processor.

Changes and cancellation. You can change or cancel your plan from billing. A plan change takes effect at your next billing cycle. A cancellation takes effect at the end of the period you have paid for.

Taxes. Prices exclude taxes unless stated otherwise. You are responsible for applicable taxes, except those based on our income.

11. First-month money-back guarantee

You may ask for a full refund of your first month within 30 days of your first charge. To ask, email support@tensorautonomous.com. We refund the whole first month: the subscription fee and any extra credits you bought in that month. For an annual plan, we refund the full yearly payment if you ask within 30 days of your first charge. The guarantee applies once per business.

12. Receipts, retention and deletion

Every request leaves a receipt showing what Tensor did. Run details are kept for 90 days on every plan, or for the period agreed on Enterprise.

More generally, we retain Customer Content and Service Data for as long as needed to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and operational integrity. When you cancel your Account or ask us to delete, we will delete or de-identify Customer Content within a reasonable timeframe, subject to backups, legal requirements and operational constraints.

Tensor Materials stay with us when your Account ends and are not provided to you or anyone else. We delete or de-identify the Customer Content inside them as described above, and may keep the rest in a form that doesn't identify you, to improve the Services.

Nothing in these Terms limits a right that you or your end users have under privacy law to personal information.

13. Customer Content and our licence to process it

You keep ownership of Customer Content. You grant us a worldwide, non-exclusive, sublicensable licence to host, store, reproduce, transmit, modify (for formatting and processing) and otherwise use Customer Content solely to: provide and operate the Services; perform support, troubleshooting and quality assurance; secure and protect the Services; develop and improve service features and reliability; and comply with legal obligations and enforce these Terms.

This licence ends when your Customer Content is deleted from our systems, subject to reasonable backup and retention periods and legal requirements.

14. Service improvement and quality

The Services may analyze interactions and system behavior. For example, we may review or analyze request records, receipts, metadata and logs to debug issues, prevent abuse and fraud, improve accuracy, speed and reliability, develop new features, and provide customer support and quality assurance.

Where feasible, we may use aggregated or de-identified information for analytics and improvements. We do not sell Customer Content. We don't use your content to train AI models.

15. Third-Party Services

The Services rely on Third-Party Services for functions such as AI processing, hosting and storage, analytics, payments, and the accounts and websites you connect. When you use the Services, you authorize us to process and transmit Customer Content and Service Data to these Third-Party Services as necessary to provide, maintain, secure and improve the Services, subject to our Privacy Policy and security controls.

Third-Party Services operate under their own terms and policies. We are not responsible for Third-Party Services outside our control, but we will select and manage our providers consistent with our security and operational requirements.

16. Confidentiality

"Confidential Information" means non-public information one party discloses to the other that is designated as confidential or should reasonably be understood to be confidential.

Tensor Materials, and the non-public parts of the Services, are our Confidential Information.

Each party will protect the other's Confidential Information using reasonable care and use it only to perform its obligations or exercise its rights under these Terms. These obligations do not apply to information that is public through no fault of the receiving party, independently developed, rightfully received from a third party, or required to be disclosed by law (in which case the disclosing party will give notice where legally permitted).

17. Security

We maintain administrative, technical and organizational measures designed to protect the Services and the data processed through them. No system is perfectly secure, and you acknowledge that risk. You are responsible for securing your credentials, endpoints and integrations.

18. Intellectual property, Tensor Materials and feedback

We and our licensors own all rights in the Services, including software, designs, text, graphics and trademarks, and in all Tensor Materials, including every improvement to them, whether or not it came from your requests, approvals, corrections or feedback. Customer Content inside Tensor Materials stays yours under Section 13.

While your subscription is active, we give you a limited, non-exclusive, non-transferable, non-sublicensable right to use Tensor Materials only within the Services, for your internal business. That right ends when your subscription or Account ends. Tensor Materials work only inside the Services, and we don't provide them in any form for use elsewhere, during or after your subscription.

You may not, and may not let anyone else:

copy, export, extract, scrape, record, transcribe or reproduce Tensor Materials, in whole or in substantial part, except as the Services display them to you in the ordinary course of using them;
use Tensor Materials, or Output in bulk, to configure, instruct, prompt, train, build, improve or operate any other automation, AI agent or software service, or give them to anyone who provides one; or
reverse engineer, decompile or otherwise try to derive the programs, methods, prompts or models behind the Services.

Except for the limited rights expressly granted in these Terms, no rights are granted to you.

If you give us suggestions or feedback, you grant us the right to use it without restriction or compensation.

19. Beta features

We may offer beta, preview or experimental features. These are provided "as is," may change or be discontinued, and may have additional limitations.

20. Suspension and termination

We may suspend or terminate your access to the Services, in whole or in part, if:

you violate these Terms;
your use poses a security risk or could cause liability or harm;
we are required to by law; or
you fail to pay fees when due.

You may stop using the Services at any time. Termination may not immediately delete stored data; deletion follows our retention and deletion processes. When your access ends, your right to use Tensor Materials ends.

21. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not guarantee that the Services will be uninterrupted or error-free, or that Output will be correct.

22. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THAT PERIOD (OR $100 IF YOU HAVE NOT PAID ANY AMOUNTS).

Some jurisdictions do not allow certain limitations; in that case, the limitations apply to the fullest extent permitted.

23. Indemnification

You will indemnify, defend, and hold harmless Company and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or related to:

your use of the Services;
your Customer Content;
your integrations, automations, approvals and limits; or
your violation of these Terms or applicable law.

24. Governing law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict of laws principles. Exclusive venue for disputes will be the state or federal courts located in Wyoming, unless the Dispute Resolution section below applies.

25. Dispute resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND TO HAVE A JURY TRIAL.

25.1 Informal resolution first. Before either party files a claim, the parties agree to try to resolve the dispute informally. You must send a written notice of your dispute ("Notice") to Tensor Autonomous LLC, Attn: Legal, PO Box 1161, Long Island City, NY 11101, with a copy by email to support@tensorautonomous.com. The Notice must include: (a) your name and contact information; (b) your account email and business name, if applicable; (c) a description of the dispute; (d) the specific relief you seek; and (e) enough information for us to identify any relevant transaction or account activity. We will send any Notice to you using the contact information on your account.

If the dispute is not resolved within sixty (60) days after the Notice is received, either party may start arbitration. This informal process is required and is a condition precedent to starting arbitration, except where prohibited by law.

25.2 Agreement to arbitrate. Except for the Excluded Disputes below, any dispute, claim or controversy arising out of or relating to the Services, these Terms, or any communications between you and Company (including claims based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by final and binding arbitration, rather than in court. This arbitration agreement is governed by the Federal Arbitration Act ("FAA") and shall be interpreted broadly.

25.3 Provider and rules. The American Arbitration Association ("AAA") will administer the arbitration under its Consumer Arbitration Rules (if you are an individual consumer) or its Commercial Arbitration Rules (if you are a business entity), and any supplementary rules that apply (the "AAA Rules," available at www.adr.org), except as modified by this section.

25.4 Procedure and location. The arbitration will be conducted by telephone or videoconference, unless the arbitrator requires an in-person hearing. An in-person hearing will be in the county (or parish) where you reside, or another mutually agreed location. If you are a business entity, Company may elect the hearing location to be Sheridan County, Wyoming, unless otherwise required by the AAA Rules or applicable law.

The arbitrator may award any relief that a court of competent jurisdiction could award, except as limited by these Terms, and must follow applicable law and these Terms. Any award may be confirmed and enforced in any court of competent jurisdiction.

25.5 Arbitrator. A single neutral arbitrator will hear the arbitration and will have exclusive authority to resolve any dispute about the interpretation, applicability, enforceability or formation of this arbitration agreement, including any claim that all or part of it is void or voidable. A court, not an arbitrator, will decide the enforceability of the Class Action Waiver below.

25.6 Fees and costs. Arbitration filing fees are governed by the AAA Rules. If you are an individual consumer and you start arbitration, Company will pay (or reimburse) your filing fee up to $200, unless the arbitrator determines your claim is frivolous. Each party will bear its own attorneys' fees and costs, unless the arbitrator awards attorneys' fees and costs under applicable law.

25.7 Excluded Disputes. These disputes are not required to be arbitrated: (a) claims that may be brought in small claims court, if they qualify and remain there; (b) claims seeking injunctive or equitable relief for alleged unlawful use of the Services or infringement or misappropriation of intellectual property rights; and (c) either party's request for a temporary restraining order or preliminary injunction in a court of competent jurisdiction to prevent irreparable harm, pending arbitration.

25.8 CLASS ACTION WAIVER. YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING.

Unless both you and Company agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If a court determines that this Class Action Waiver is unenforceable as to a particular claim or request for relief, then that claim or request for relief (and only that one) must be severed and may be brought in court, and the rest of the arbitration agreement will continue to apply.

25.9 Jury trial waiver. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND COMPANY EACH WAIVE ANY RIGHT TO A JURY TRIAL, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

25.10 Your right to opt out. You may opt out of this arbitration agreement by sending written notice to support@tensorautonomous.com within thirty (30) days of (a) your first acceptance of these Terms or (b) the effective date of any update to this arbitration section, whichever is later. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration.

If you opt out, neither you nor Company can require the other to arbitrate, and disputes must instead be brought exclusively in the state or federal courts located in Wyoming, unless prohibited by law.

25.11 Severability. If any part of this arbitration agreement is found unenforceable, the rest will remain in force, except as provided in the Class Action Waiver above.

25.12 Time limit to bring claims. To the extent permitted by law, any claim arising out of or relating to the Services or these Terms must be filed within one (1) year after the claim arose; otherwise the claim is permanently barred.

26. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give notice (for example, by in-app notice, email, or posting an updated effective date). Continued use after changes become effective means you accept the updated Terms.

27. General

Assignment: You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition, or asset sale.
Severability: If any provision is unenforceable, the rest remain in effect.
No waiver: Failure to enforce a provision is not a waiver.
Entire agreement: These Terms and any referenced policies form the entire agreement about the Services.
Survival: Sections 8, 12, 13, 14, 16, 18 and 21 to 25 survive the end of these Terms.

28. Contact

Questions about these Terms: support@tensorautonomous.com